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        Contact ERIE

        Not sure where to get started?

        Call us toll-free at (800) 458-0811, or select from the options below:

        Search for your local ERIE agent now or call (800) 458-0811 during business hours to find an ERIE agent near you.

        For cancellation requests, coverage inquiries, or policy changes please contact your local ERIE agent. You may log in to your online account to check your balance, billing history or to make a payment.

        Customer Care Hours of Operation

        A member of our Customer Care team can help you with your policy questions.

        Monday-Friday, 8 a.m. to 11 p.m. or Saturday, 9 a.m. to 4:30 p.m. (Eastern)

        ERIE offices are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.


        (800) 458-0811, select option 4 for our billing menu, then:

        • Select option 1 to make a payment
        • Select option 2 for ID cards & declarations page
        • Select option 4 for billing
        • Select option 5 for all other inquiries 


        Email Customer Care. We will respond within 1 business day to all inquiries received inside of our normal business hours.

        Our Mailing Address:

        Erie Insurance Group 100 Erie Insurance Place Erie, PA 16530-1104

        Here's how to start your claim:

        For windshield and auto glass repairs, get in touch with a local auto glass repair business or go through ERIEGlassSM, a nationwide network of glass repair shops that is available to customers through a partnership with Safelite® Solutions. You can start an auto glass claim with us by phone, (800) 552-3743, or online.

        Start a Glass Claim

        For workers’ compensation claims, call (855) 492-3665.

        Erie Family Life can help you with life insurance, annuities and structured settlements.


        (800) 458-0811, option 3

        Erie Family Life Hours

        Monday - Friday, 8 a.m. to 5:30 p.m.


        Email Erie Family Life

        Mail Payments

        Erie Family Life Insurance Company
        100 Erie Insurance Place
        Erie, PA 16530

        All Other Correspondence

        Erie Family Life Service Center
        P.O. Box 83026
        Lincoln, NE 68501-3026

        If you suspect insurance fraud, call ERIE's Fraud Hotline at (800) 368-6696 or make a report by email: fraud.finders@erieinsurance.com.
        Each year, we receive hundreds of funding requests from many organizations across our footprint. We consider each request carefully. For information about the funding process, go to the Erie Insurance Giving Network website